Q. How does About Independence work?
A. Quite simply, About Independence is a one- stop shopping experience. You place one order. You approve one item list. You receive one receipt. This business model is especially convenient to employees of government agencies who purchase medical products/equipment and items that aid their clients in rehabilitation. Most of our current clients are case managers/counselors of veterans enrolled in the Vocational Rehabilitation and Employment program through the U.S. government.
Here's how it works: You simply send us a list of items that you need to have purchased. We then gather all of the items you've ordered and send you a complete listing of the products we suggest. Once we receive your approval on the suggested list of items, we immediately send you a single receipt for ALL of the items. The order then ships directly to the person in need of the products.
Q. If About Independence ships an order directly to my client, how do I get a proof of delivery signature?
A. About Independence works with you to help secure a signature from the client you service.
Q. How quickly can I expect to receive a credit card receipt for an order?
A. As soon as About Independence receives approval on an order, we immediately email you the credit card receipt.
Q. What happens if what I am requesting is not a medical item?
A. About Independence has countless partnerships and avenues from which we gather products. We will exhaust any and all of our resources to find exactly what you are looking for.. To date, we've never had an instance where we could not find an item our client needed.